Reseller / Partner Guide

How to Apply

The Maree-DB Partner Programme is open to IT resellers, managed service providers, system integrators, and independent software vendors. There is no upfront fee to join.

Partner Portal Access

The partner portal at admin.mareedb.com gives you full visibility and control over your customer accounts:

• Create and manage customer accounts
• Generate licence keys for any tier (Professional or Enterprise)
• View licence status, expiry dates, and usage across all customers
• Download activation keys for offline/air-gapped customers
• View monthly invoices and download PDFs
• Access white-label resources: datasheets, proposal templates, case study frameworks

Portal URL

https://admin.mareedb.com
# Use the credentials provided in your partner welcome email
# 2FA is required for all partner portal accounts

Wholesale Pricing

Partners receive a discount on the published retail price. The discount tier is based on your cumulative monthly billed volume.

You invoice your customers at any price you choose. SupportCALL invoices you at the wholesale rate. The margin is yours to keep.

Adding a Customer

To add a new customer to your partner account:

Generating Licence Keys

Licence keys can be generated at any time from the partner portal. Each key is a 20-character alphanumeric string in the format MAREE-XXXX-XXXX-XXXX-XXXX.

• Keys are node-locked — they bind to the hardware fingerprint of the customer's server at first activation
• Keys can only be transferred to a different server by contacting SupportCALL support
• You can regenerate a key for a customer if their server hardware changes (e.g. they migrated to new hardware)
• Keys expire on the renewal date; renewing extends the expiry by one billing period

Bulk Key Generation

If you are deploying for multiple customers simultaneously, use the Bulk Generate feature in the portal to create multiple keys at once. You can export them as a CSV for your records.

Renewals

Licences are monthly subscriptions. Renewals happen automatically on the billing date unless cancelled. The partner portal shows upcoming renewal dates for all your customers. You will receive an email reminder 7 days before each renewal.

Online Activation (30 seconds)

The fastest activation path. Requires the customer's server to have outbound HTTPS access to activate.mareedb.com on port 443. The connection sends only the hardware fingerprint — no data, no telemetry. Once activated, the licence is verified locally with no ongoing internet requirement.

# Run on the customer's server
maree-db-cli licence activate --online --key MAREE-XXXX-XXXX-XXXX-XXXX
✓ Licence activated — Professional tier
✓ Node-locked to hardware fingerprint HW-A3F9-C2E1-D84B-5071
✓ Token written to /etc/mareedb/licence.token
✓ No further network connection required

Phone / Email Activation

For customers in restricted network environments where outbound HTTPS is not permitted. The server generates a hardware fingerprint locally (no internet required). You or the customer emails the fingerprint to SupportCALL; we return an activation key by email within 4 business hours.

Air-Gapped Activation

For customers in SCIF, classified, or fully isolated environments where the server must never touch a network. Activation is performed via USB transfer with zero network contact on the server side.

# Step 1 — on the air-gapped server
maree-db-cli hardware-id > /media/usb/hw.txt

# Step 2 — on a connected machine, email hw.txt to licensing@mareedb.com
# Include: partner reference, customer name, licence tier, "air-gapped" in subject

# Step 3 — receive licence.token, transfer to air-gapped server via USB
maree-db-cli licence activate --file /media/usb/licence.token
✓ Air-gapped licence activated — zero network contact

Air-gapped activation is included in all Enterprise licences at no extra charge. For SCIF-level deployments requiring physical USB delivery with chain-of-custody documentation, contact security@mareedb.com.

Monthly Invoicing

SupportCALL invoices partners monthly at the wholesale rate based on all active licences under your partner account as of the billing date. Billing runs on the 1st of each month and covers the prior month's active seats.

• Invoice currency: AUD (Australian dollars)
• Payment terms: 14 days from invoice date
• Accepted payment methods: direct debit, bank transfer, major credit cards
• Late payment: 2% per month on overdue amounts after 30 days
• Disputed charges: contact billing@supportcall.com.au within 14 days of invoice date

Downloading PDF Invoices

All invoices are available for download as PDF from the partner portal: admin.mareedb.com → Billing → Invoices. Invoices include a line item for each customer and each active licence, making it straightforward to pass costs through to your customers.

# Invoices are also available via the Partner API
GET https://admin.mareedb.com/api/v1/invoices?month=2026-05
# Returns JSON with invoice details and a signed PDF download URL
# Partner API token available in portal: Settings → API Keys

If You Leave the Programme

If you close your business, exit the Maree-DB partner programme, or are acquired, your customers are completely protected:

• All customer licences remain valid through their current billing period
• SupportCALL contacts each affected customer directly and offers direct billing at the same retail price they were paying
• There is zero service disruption — servers continue running with no interruption
• Customer data is never affected or locked
• No customer is ever forced to change their pricing or terms without at least 30 days' notice

To terminate your partner agreement, send written notice to partners@supportcall.com.au with at least 30 days' notice. Any outstanding invoice balances become due on termination.

Getting Support

Partner support is handled through the same channels as direct customer support, with priority routing based on your partner tier.

For escalations, licensing questions, or technical pre-sales queries contact:

• Partner enquiries: partners@supportcall.com.au
• Licensing: licensing@mareedb.com
• Security issues: security@mareedb.com