Privacy Policy

Last updated: 4 June 2026 • SupportCALL & David H. Maree

1. Who We Are

This Privacy Policy applies to the Maree-DB website (mareedb.com) operated by SupportCALL ICT Solutions, acting as the principal licensed distributor for David H. Maree, the sole IP owner of Maree-DB.

Contact: support@supportcall.com.au • Launceston, Tasmania, Australia

2. What We Collect

We collect the following personal information only when you voluntarily provide it:

  • Contact form submissions: name, email address, and the content of your message.
  • Careers assessment responses: name, email address, role interest, assessment answers, resume URL, and LinkedIn URL - submitted only if you choose to send your results.
  • Email correspondence: any information you provide when contacting us directly.
  • Licence activation: Hardware ID (a non-personal device fingerprint) sent during online activation. No personal data is transmitted.
  • Website usage measurement (this marketing site only): our own first-party page-view counter (no cookies, no IP addresses, no identifiers - daily aggregate counts only), and Google Analytics 4 with anonymised IPs, all advertising signals disabled, and Consent Mode (analytics cookies are denied by default for EEA, UK, and Swiss visitors). This applies ONLY to mareedb.com - never to the Maree-DB product, your installations, or your systems.

3. What We Do NOT Collect

The Maree-DB software product collects zero telemetry. No usage data. No query logs. No performance metrics. No phone-home. Once installed and (optionally) activated, the database binary never contacts our servers during normal operation. Your data never leaves your network.

From your Maree-DB installation and the pages you work on (your admin console, your organisation's systems, your data): we collect nothing. No analytics of any kind - no Google Analytics, no Plausible, no Mixpanel, no usage beacons. Ever.

On this marketing website, we do not use:

  • Advertising trackers or retargeting pixels
  • Social media tracking buttons
  • Session recording or heat-mapping tools
  • Data brokers - your information is never sold or shared for marketing

The only measurement on this website is described in section 2: our own cookieless first-party counter, plus Google Analytics 4 configured for privacy (anonymised IPs, zero advertising signals, analytics cookies denied by default for EEA/UK/Swiss visitors). Apart from Google Analytics, no external scripts are loaded - all styling, JavaScript, and fonts are served from our own domain.

Optional performance-result sharing (off by default)

Maree-DB includes an optional self-verification benchmark. You may choose to share anonymised benchmark results with us to help improve the product. This is strictly opt-in: the share_results setting is false by default, and nothing is ever sent unless you explicitly enable it. When enabled, only anonymised performance figures (such as throughput and CPU core count) are included - never your data, queries, hostnames, IP addresses, licence keys, or any personally identifying information. You can disable it at any time.

Optional reliability-stat sharing (rides the same opt-in)

Your server also keeps a small local reliability file (ops-stats.json) beside your data: total boots, unclean stops survived, crash-recovery events and failures, cumulative uptime and estimated downtime in seconds, and the availability percentage derived from them. This file never leaves your machine on its own. It is attached only when you explicitly trigger a share (verify --share-results) or have enabled sharing on licence renewal, and it can be excluded even then by setting share_reliability = false. The file is plain JSON stored with your data - you can read, audit, or delete it at any time. It contains counters and timestamps only: no IP addresses, no hostnames, no keys, no data, no queries. With your permission, we may publish aggregated reliability figures (for example, fleet-wide availability) - never anything identifying you or your installation.

4. How We Use Your Information

  • Contact form: To respond to your enquiry. We do not add you to any mailing list without explicit consent.
  • Assessment responses: To evaluate your application for employment. Stored only as long as your application is active.
  • Licence activation: To verify and issue your licence key. Hardware IDs are stored securely and are not shared with third parties.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not use data brokers. We do not share your data with advertisers.

We may share information only: (a) with your explicit consent; (b) to comply with a legal obligation under Australian law; or (c) to protect the vital interests of a person.

6. Your Rights (EU GDPR and UK GDPR)

If you are located in the European Economic Area or the United Kingdom, you have the following rights under the EU GDPR and the UK GDPR (as implemented by the Data Protection Act 2018):

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate data.
  • Right to erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to restriction: Request that we restrict processing of your data.
  • Right to data portability: Receive your data in a structured, machine-readable format.
  • Right to object: Object to processing of your personal data.

To exercise any of these rights, contact support@supportcall.com.au. We will respond within 30 days. EEA residents may lodge a complaint with their national supervisory authority; UK residents may lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

6A. International Data Transfers

SupportCALL ICT Solutions is based in Australia, which has not received an adequacy decision from the European Commission or the UK Government. Where we receive personal data from the EEA or the UK (for example, a contact-form enquiry or an early-access registration), the transfer is protected by appropriate safeguards: the European Commission's Standard Contractual Clauses (SCCs) for EEA data, and the UK International Data Transfer Agreement (IDTA) or UK Addendum for UK data, supported by a transfer risk assessment. We collect the minimum data necessary, retain it only as described in section 8, and never sell or share it for marketing. To request a copy of the applicable safeguard, contact support@supportcall.com.au.

7. Australian Privacy Act 1988

SupportCALL ICT Solutions complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you believe your privacy has been breached, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Data Retention

Contact form submissions are retained for up to 12 months or until the matter is resolved. Assessment responses are retained for the duration of the hiring process. Licence activation records are retained for the duration of the licence and 7 years thereafter for audit purposes (Australian law).

9. Security

We implement reasonable technical and organisational measures to protect personal data. Contact form submissions sent via email are transmitted using TLS encryption where supported by your email client.

10. Cookies

This website does not use tracking cookies. No cookies are set by any third-party analytics or advertising systems. Session-only cookies may be set by your browser for normal website operation; these contain no personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of the website after changes constitutes acceptance of the updated policy.

12. Contact

Privacy enquiries: support@supportcall.com.au
SupportCALL ICT Solutions, Launceston, Tasmania, Australia